FREQUENTLY ASKED QUESTIONS

1. How do I register with you?

Download our application pack directly from this website, click here for quick online registration, or alternatively telephone us and we will post an application pack to you. We will require the following documentation to register you:

Fully completed application form

  • A clear certified copy of your ID

  • A certified copy of your nursing council receipt

  • Signed contract for services

  • ID type photograph

2. How long does the registration process take?

We strive to provide you with the shortest turn-around time possible. The more documents you can provide us, the faster we can clear you for work.

3. How do I know if I completed my registration with your agency?

Once you have submitted all the required information, download and accept the policies, and upload your documents. The save button appears when you edit your information. You will receive a follow up call from one of our team members to verify your information.

4. What happens if I am already registered with one of your sister agencies, i.e. Ambition 24 Hours in South Africa or any of your UK nursing agencies?

If you are registered already with Ambition24Hours SA, there is no need to register again. All of your information is shared between the two agencies, in strict confidence. The benefit of this is that you only need to become compliant with one of our SA agencies. One registration process but double the work opportunities.
   
If you are a South African nurse or care assistant currently working for us in the UK and you would like to return home, you will need to register you details with us, as we will need to ensure that we have record of your South African experience and qualifications. Please note that we do not recruit South African nurses into the UK, we have signed up to the NHS Code of Conduct which prohibits recruitment from South Africa. We therefore can only assist South Africans who have landed and have the right to work in the UK and hold a current NMC registration.

5. If I am working with you what may I expect?

We operate nationally across South Africa and provide services to government hospitals, clinics, private hospitals, old age homes, community projects etc. Temporary work is driven by client demand and can vary from season-to-season and according to demands regionally. Agency nurses are booked by our clients usually to cover anything from a short term assignment to a maternity/vacancy cover post. Our consultants work hard every day across South Africa to secure for you the best temporary assignments.

6. How can I make sure I am in a good position to maximize my opportunities?

You need to make sure that you constantly update your availability with us; this can be done by telephoning our consultants on a regular basis, it is also important to talk to and build a rapport with the consultants that are responsible for shift allocations. Remember we require evidence that you have renewed your annual registration for SANC, and without this we cannot book you.

7. Do you provide transport to the clients?

No, it is the responsibility of the candidates to ensure they get to their shift by the required time.

8. Do you provide accommodation?

No, not usually, but there may be circumstances where this may be an option. You must be clean, tidy and on time. For clients who require it you must wear a uniform (we have tunics available for sale) and you must always have your ID and agency badge with you.

9. How will I know what I will get paid?

 A guide to our rates of pay is on this website and pay rates will also be conveyed to you by our consultants at the time of booking.

10. How do I receive holiday pay as a temporary worker?

For work performed at most of our clients your holiday pay is paid to you as part of the hourly rate that you receive each week. This removes the need for you to request holiday etc. If you would prefer to accrue holiday pay and be paid separately you must request this of us in writing. In the case of candidates working at a client where leave is accrued, then these candidates can take paid leave and should check with the payroll department to see how much leave has been accrued before taking any leave.

11.  What should I do if I am accruing leave and I want to take paid leave?

Contact one of our recruitment consultants who will be able to fax or e-mail you a leave form which you should fill out and return to us for our payroll department to process. It is very important when you fax a document like this that you check beforehand that the payroll department has received it and are going to process your paid leave. If you are working regular shifts at a specific client, it is very important you liaise with the recruitment consultant who manages that client so they are aware of your intention to take leave and can find a suitable replacement for you in your absence. In these cases, you should give 4 weeks’ notice of any intention to take leave.

12.  How do I get paid?

We operate a weekly payroll. In order to get paid, you must complete a timesheet, it is important that you print your name, the name of the client, the hours that you have worked (less breaks) and the grade that you have worked as. The timesheet can only be agreed by an authorised signatory at the client establishment.

13.  Where do I send my timesheet?

All timesheets must be emailed, faxed or posted to our payroll department: 
Ambition House, 
NSSA payroll, 
107 Voortrekker Road, 
Bellville, 
Western Cape, 
7535.

14. How do the pay run cut-offs work?

If your timesheet reaches us by 12 noon on Tuesday, you will (provided there are no reasonable queries or problems) be paid on the following Friday for all shifts up to the previous Sunday night.

15. How do I get my pay slip?

Please inform us if you wish to receive a pay slip. Pay slips can be collected from our Bellville head office or can be emailed to you. 

16. Can I do agency work for Nursing Services of South Africa and Ambition 24Hours if I am registered with you?

Absolutely, each agency has different work opportunities available and pay different rates of pay.

17. How do I make myself available for both agencies?

Register to work with us once, and you’ll be eligible to work for all South African nursing agencies in the A24Group.

18. I have registered with your agency years ago, do I have to register again?

No. You will be able to activate your file by logging into Staffshift. All you have to do is insert your username which will be your email address, click on "Forgot Password".

19. If I forgot my password, and I no longer have access to my email account. What should I do?

Here’s how to reset your Staffshift password

Contact our support services:

20.  About our service

 For information about working as a nurse or carer with us, please visit the contact page.

HELP PAGE

Visit our help page and search for any questions you may have. Our help page provides you with resources and answers to make your work experience with us as efficient and convenient as possible.